With the rapid evolution of the digital marketing landscape, brands have come to realize the value of customer retention. After all, it's not just about acquiring new customers, but also about maintaining a strong relationship with your existing ones. This is where remarketing and retargeting come into play, acting as powerful tools in your digital marketing strategy to boost conversions and customer loyalty. At Antidote 71, we are all about leveraging these techniques to create effective, high-converting marketing campaigns.
Before delving into techniques, let's quickly clarify the difference between remarketing and retargeting. Retargeting primarily uses cookies to follow your website visitors around the Internet, typically through display ads. On the other hand, remarketing usually involves re-engaging customers through email, based on their past interactions with your brand. Both are strategies designed to reconnect with users who have previously interacted with your brand but did not convert or take a desired action.
Your audience is not a monolith. Different individuals interact with your brand for varied reasons and have unique interests. Segment your audience based on their interaction with your site – those who abandoned their shopping cart, visitors who browsed a specific product category, or users who spent a certain amount of time on your site. By segmenting your audience, you can tailor your messaging and creatives to resonate more effectively with each group.
Although remarketing and retargeting aim to keep your brand top-of-mind, there's a thin line between reminding and spamming. Frequency capping ensures your ads do not overwhelm or annoy your audience, which could lead to a negative brand perception. Determine the optimal number of times your ad should be displayed to each user within a specific timeframe, and adjust as needed based on campaign performance.
Dynamic retargeting goes a step beyond general retargeting by showing users ads that contain the specific products or services they viewed on your site. This makes the ad more relevant to the user and significantly increases the chances of conversion.
With the ever-increasing number of devices and platforms consumers use, cross-platform retargeting has become essential. If a user browses your site on a mobile device but typically uses a desktop for purchases, your retargeting efforts need to reflect this. Ensuring visibility across different devices helps keep your brand at the forefront, regardless of the platform the user chooses.
RLSA allows you to customize your search ads campaign for users who have previously visited your site, and tailor your bids and ads to these visitors when they're searching on Google. This powerful tool helps you target high-value prospects who are already familiar with your brand, giving you a competitive edge in search results.
Remarketing through email can be incredibly effective. For example, shopping cart abandonment emails can remind customers of what they left behind, and even incentivize them to complete their purchase with discounts or special offers. Tailor your email content based on the customer's past behavior for maximum effectiveness.
Remarketing and retargeting are critical components of a successful digital marketing strategy. They help you stay connected with your audience, improve brand awareness, and increase conversion rates. However, for these strategies to be effective, they must be used thoughtfully and strategically.
At Antidote 71, we're experts in crafting personalized remarketing and retargeting strategies that resonate with your audience and propel your brand forward. Click here to learn more about the techniques we use to convert!